Refund Policy

REFUND POLICY 

Before participating in any auction on iBid4Storage.com, you must read the Terms and Conditions and understand all procedures and costs.

iBid4Storage.com is a marketplace for online storage auctions. Online storage auctions are a popular way of buying. iBid4Storage.com is a virtual market place designed to connect Self Storage businesses and Buyers of abandoned storage units. The website is a platform where we provide and host our service, and through which we provide a platform for the sale of units. Any contract for the purchase of the units is between you (the buyer) and the SSF (the Self Storage Facility). 

The auction rules are set out for both Buyers and Sellers in the Terms and Conditions. Buyers must understand and accept that most, if not all items sold on iBid4storage.com are sold “as is” and “with faults, if any” and as a “job lot”, and apart from providing a platform for an auction, it is mostly left to the individual Buyers and Sellers to deal directly with each other.

In the event an auction was sold but cancelled by the Seller, iBid4Storage.com will refund any premium fees charged to the Buyer.

In this environment, iBid4Storage Canada Inc. (the business running the website) is not directly involved in the auction process and is not an agent for the Seller.

iBid4Storage Canada Inc. believes in best practice and want all users of our site to Buy and Sell in a safe environment. As such, here are some tip for Buyers on our website:

1. Ensure your computer, tablet or phone has up-to-date security and anti-virus software installed.

2. Never agree to do business privately outside of the online auction site, for example directly by email.
   

3. Find out everything about the auction you are bidding on – Inspect the goods where possible.
   

4. Only pay using a secure system–this is shown through a padlock symbol and web address starting with https://
   

5. In case of a later dispute, keep copies of all documents including electronic records of all bids, item descriptions, photographs, advertisements, emails and receipts.
   

6. If you have a problem, contact the Seller first and explain the issue and how you would like it resolved. Many Sellers want to resolve problems quickly to avoid negative feedback.

You can make a complaint and ask for a refund under the Consumer Protection Act if the Storage Facility selling the goods on iBid4Storage.com sold you a product that:

• Was advertised in a misleading manner and/or hid costs or other details from you.

• Was stolen or did not come with clear title.

It is important to note that if goods are faulty or do not do what they are supposed to, you are not entitled to a refund or eligible to return the goods. Goods sold at auction are purchased at your risk. Most goods sold on iBid4Storage will be second hand and in a used condition. For these reasons Buyers are strongly advised to inspect the goods before bidding.

While you can report problems to iBid4Storage.com, usually disputes are between the Seller and the Buyer, as iBid4Storage.com is not involved in the actual sales process. We will always encourage parties to communicate to resolve disputes. 

Memberships are not required to participate on iBid4Storage.com, however if you have purchased a monthly membership, you may cancel your monthly membership at any time. Your membership will remain active until the end of your current billing cycle. Please note that refunds are not available on memberships.